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Testimonial
 
 
Having my own baby website was such a great way for me to share my son's growth with my parents...
- Stacy Finkelstein
 
 
 
 
 
Frequently Asked Questions
 
Have questions? We've posted the answers to some of the more frequent ones here. Remember, our support representatives are here to help you and can be reached using our Support Center. If you can't find an answer to a question you have, or if you just need more information, feel free to contact us at any time.
 Are there any additional fees?
 Is there a limit to the number of updates I can make to my website?
 How long does it take until I can see my website on the internet?
 Will I lose any of the information I have entered into my trial when I pay for my site?
 Will there be advertisements on my website?
 If I want all of the pages offered to be part of my website eventually, but not all at once, can I select certain ones to display at a time?
 What if I don't like the order in which my pages will appear. Will I be able to reorder them?
 Can anyone else access my Control Panel?
 Do I have to know any html code to format the text on my web pages?
 On my website can I list the online Gift Registries that I already have set up and will I be able to link to them?
 Is it possible to purchase a CD of my website?
 Can I password protect just certain pages or do I have to protect the entire site?
 Can I customize the text in my text boxes?
 What are the recommended specifications for photos that will be uploaded? In what format do my photos need to be saved and is there a size limitation?
 How do I upload photos?
 Is there a limit to the number of photos I can upload to my site?
 Can I upload more than one photo per page?
 Can I replace any of the photos I have uploaded at any time?
 What if I don't have a photo of my baby ready for the Main Website Photo when I want to purchase my website?
 Will I be able to crop the photos once I've uploaded them?
 How long does it take for my new domain to point to my baby website?
Ques : Are there any additional fees?
Ans : Only if you wish to purchase your own domain name, a keepsake CD or additional video/audio space (20 MB is included with each paid hosting term). Due to these economic times, we have purposely made the purchase of a domain name optional.

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Ques : Is there a limit to the number of updates I can make to my website?
Ans : Absolutely not. There is no limit to the number of updates that you are permitted to make to your website. All updates will be reflected on your website immediately after they are submitted.

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Ques : How long does it take until I can see my website on the internet?
Ans : Immediately! Your website will be live instantly after signing up for the Free Trial or placing an order.

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Ques : Will I lose any of the information I have entered into my trial when I pay for my site?
Ans : No, all of your trial information will remain completely the same once you pay for your website.

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Ques : Will there be advertisements on my website?
Ans : Absolutely not! And you never will!

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Ques : If I want all of the pages offered to be part of my website eventually, but not all at once, can I select certain ones to display at a time?
Ans : Absolutely! Because we want you to have total flexibility with your baby website, we've designed the pages to be active only when you wish them to be. That means that you can choose to have one page active or all at one time. It's totally up to you. This feature allows you to work on your pages at your own pace and only make them viewable when you are ready to do so.

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Ques : What if I don't like the order in which my pages will appear. Will I be able to reorder them?
Ans : You certainly can. You can reorder your web pages as often as you like through the Control Panel under Page Order.

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Ques : Can anyone else access my Control Panel?
Ans : You control access to your Control Panel through a username and password. No one else will be given that information. However, it is up to you to protect your information by choosing a password that would not be easy for someone to determine.

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Ques : Do I have to know any html code to format the text on my web pages?
Ans : No, you do not need to know any html code to edit your website. Our interface is compatible with most browsers that will allow you to format your text in a similar way in which you would in most applications. Should you wish to add your own HTML code, each text box does accommodate it.

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Ques : On my website can I list the online Gift Registries that I already have set up and will I be able to link to them?
Ans : Certainly. We provide you with a list of popular baby registries for you to link to. Should you not see your registry there, simply add a link to your baby registry.

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Ques : Is it possible to purchase a CD of my website?
Ans : Of course! Please make sure that your website content is complete before placing your Keepsake CD order. The average turnaround time for CD orders is 2-3 weeks. The first CD is $10, plus shipping and handling. Each additional CD will be $15.

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Ques : Can I password protect just certain pages or do I have to protect the entire site?
Ans : We allow you to choose from several different options for protection. You may wish to restrict access to your entire site (level 1) and as well, specific pages for certain guests (level 2), you may choose to restrict access to everyone with two levels of protection. Or, you may simply wish to restrict access to specific pages only. Ultimately, you control who views your website. You may also change the question/password associated with your Password Protection any time you wish.

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Ques : Can I customize the text in my text boxes?
Ans : Certainly. With our Style Editor, you can now customize your head, subhead and body text styles site-wide with the click of a button. Of course, you can also use the text editing toolbar (compatible with most browsers) associated with each text box to edit specific words in a paragraph if you wish.

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Ques : What are the recommended specifications for photos that will be uploaded? In what format do my photos need to be saved and is there a size limitation?
Ans : We suggest that you upload 72 dpi, RGB photos that are a maximum height or width of 600 pixels. Please keep in mind that only .jpegs (.jpgs) and .gifs are acceptable file formats for photos (most digital cameras take pictures in either of these formats). There is no size limitation, but the larger your file size is, the longer it will take for your web page to load. We recommend that you try to keep your file sizes as small as possible.

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Ques : How do I upload photos?
Ans : There are several sections of your baby website that allow for photos to be uploaded. In your Control Panel, the sections that allow for uploaded photos will prompt you to browse your computer for a photo file to upload. Once you have selected the file, click “Upload Photo”. Your Main Website Photo utilizes The Photo Editing Tool to upload your photo. Follow the steps provided on the "Main Website Photo" page to upload that photo.

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Ques : Is there a limit to the number of photos I can upload to my site?
Ans : Absolutely not. You can upload as many photos as you wish.

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Ques : Can I upload more than one photo per page?
Ans : Of course. Because most pages accommodate multiple entries, in order to upload more than one photo per page, you would simply create multiple entries for that page.

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Ques : Can I replace any of the photos I have uploaded at any time?
Ans : Most definitely. Simply follow the same steps you took to upload them in the first place.

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Ques : What if I don't have a photo of my baby ready for the Main Website Photo when I want to purchase my website?
Ans : No problem. Whether you are pregnant and waiting for baby to arrive, or holding off for professional baby photography, we have provided you with several options of photos to use in place of your own baby pictures including cute feet and tiny fingers for you to use until your own photos are ready. Like these pictures? Keep them up as long as you would like!

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Ques : Will I be able to crop the photos once I've uploaded them?
Ans : Yes. In your Control Panel, you will find a “Photo Editing Tool” that will allow you to crop and edit your photos any way you wish. When you edit your “Main Website Photo” you will be forced to crop it into the shape of a square before saving as that is the required format for that photo.

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Ques : How long does it take for my new domain to point to my baby website?
Ans : It usually takes between 24 and 72 hours for a new domain name to fully propagate. Therefore, you should allow at least 24 hours before expecting to see your domain name pointing to your baby website.

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